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Maybe I'm the only person whose naturalisation went through with minimal hitches. The six month wait from April 2017 to October 2017 was a minor inconvenience, but I found the process a stroll - without legal assistance, even with complicating factors (proving son hadn't taken Russian citizenship, having to petition the Home Office to allow him to renounce his British citizenship as minor to prove that it was not possible, and getting the process through before my wife gave birth to twins while she was stateless...)

When I interpreted for and accompanied Article 50 applicants in 2021, I found the staff co-operative. In one case though I did have to summon every ounce of knowledge to negotiate an applicant in a tricky position through getting a ten year card. But then again, I effectively conducted a mystery shopping exercise against them over the course of the year, including pointing out overcharging on the opening morning of Art 50 card applications.

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I think the Brexit Referat was a success and I agree with you that the staff there were cordial and co-operative. My own problems with the MA35 occurred only after that Referat was shut down and I attempted to get the 10-year card.

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